Terms of service

Welcome to Hornet Gems. These Terms & Conditions govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these terms.

Hornet Gems is a premium online jewelry brand offering 925 sterling silver jewelry, gold-plated and rose gold-plated sterling silver jewelry, lab-grown diamond jewelry, and authentic natural gemstones. We are committed to providing a secure, transparent, and reliable shopping experience for every customer.

Acceptance of Terms

By accessing or using this website, you confirm that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Shipping Policy, and Refund Policy.

Eligibility

By placing an order on our website, you confirm that:

• You are legally permitted to enter into a binding agreement.

• The information you provide is accurate and complete.

• You will use our website only for lawful purposes.

Products & Product Information

Hornet Gems strives to provide accurate product descriptions, specifications, and images for every item listed on our website.

As we offer authentic natural gemstones alongside fine jewelry, slight variations may occur in:

• Gemstone color

• Natural inclusions

• Patterns

• Shape

• Texture

• Brilliance

These natural characteristics are not considered defects and make every gemstone unique.

Product images may also vary slightly depending on lighting conditions and individual screen settings.

Pricing & Product Availability

All prices displayed on our website are subject to change without prior notice.

Hornet Gems reserves the right to:

• Update product prices

• Modify product descriptions

• Correct pricing errors

• Limit product quantities

• Discontinue products without notice

We make every effort to ensure pricing and inventory information remains accurate.

Orders & Payments

Orders are confirmed only after successful payment verification.

Hornet Gems reserves the right to:

• Cancel fraudulent or suspicious orders

• Request additional verification for certain purchases

• Refuse orders that violate these Terms & Conditions

• Cancel orders due to pricing or inventory errors

Customers are responsible for providing accurate billing and shipping information during checkout.

Shipping & Delivery

Shipping timelines are estimates and may vary depending on:

• Delivery location

• Courier service

• Customs clearance

• Weather conditions

• Public holidays

• Other unforeseen circumstances

Customers are responsible for any customs duties, import taxes, or local charges applicable in their country.

Please refer to our Shipping Policy for complete shipping information.

Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Refund Policy.

To be eligible:

• Products must remain unused.

• Items must be returned in their original condition and packaging.

• Requests must be submitted within the applicable return period.

Certain products, including customized or made-to-order items, may not qualify for returns unless required by applicable law.

Intellectual Property

All content available on the Hornet Gems website, including but not limited to:

• Logos

• Product photographs

• Graphics

• Text

• Videos

• Icons

• Website design

• Branding materials

is the intellectual property of Hornet Gems and is protected under applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

Acceptable Website Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt unauthorized access to our systems.

• Upload malicious software or harmful code.

• Interfere with website security.

• Copy website content for commercial use without permission.

Any misuse may result in restricted access and legal action where appropriate.

Limitation of Liability

To the fullest extent permitted by law, Hornet Gems shall not be responsible for:

• Delays caused by shipping carriers or customs authorities.

• Temporary website interruptions.

• Third-party payment service issues.

• Indirect or consequential damages resulting from the use of our website or products.

• Customer losses resulting from incorrect information provided during checkout.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

Third-Party Services

Our website may include links or integrations with third-party providers, including:

• Payment gateways

• Shipping providers

• Analytics services

• External websites

Hornet Gems is not responsible for the content, services, or privacy practices of these third parties.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Changes to These Terms

Hornet Gems reserves the right to update or modify these Terms & Conditions at any time.

Any revisions will become effective once published on this page. Continued use of our website after changes are posted constitutes acceptance of the updated terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact Hornet Gems using the official contact information available on our website.

We appreciate your trust and look forward to providing you with a secure and enjoyable shopping experience.