Terms of service

Welcome to Hornet Gems. By accessing our website and purchasing from our exquisite collection, you agree to our Terms & Conditions, which are designed to ensure a secure, transparent, and seamless shopping experience for all customers. We encourage you to read the following information carefully before using our website or placing an order.

Overview

At Hornet Gems, we pride ourselves on specialising in stunning natural Ethiopian opals and premium gemstones, meticulously curated for luxury jewellery, collectors, and gemstone enthusiasts alike. Throughout our website, the terms “we,” “our,” and “us” refer to Hornet Gems.

By exploring our website or making a purchase, you willingly agree to be bound by these Terms & Conditions, along with all policies referenced herein.

Website Usage

By accessing and using the Hornet Gems website, you commit to utilising our services responsibly and providing accurate information when placing orders, creating accounts, or contacting our team. 

You are expected to use the website in compliance with applicable laws and refrain from any activities that may compromise the security or functionality of our platform.

Product Information & Authenticity

Every gemstone at Hornet Gems is meticulously selected for its natural beauty, uniqueness, and craftsmanship. We strive to present precise product descriptions, images, and specifications for all items listed on our website.

As natural creations, gemstones may exhibit slight variations in:

• Color

• Pattern

• Texture

• Shape

• Fire and brilliance

These natural differences make each gemstone unique and should not be viewed as defects. It’s important to note that product images may appear differently based on lighting conditions and screen settings.

Pricing & Availability

All prices displayed on our website are subject to change without prior notice. Hornet Gems reserves the right to:

• Modify pricing

• Update product information

• Discontinue products

• Limit purchase quantities

• Cancel orders due to inaccuracies or stock availability

We diligently strive to maintain accurate pricing and inventory information at all times.

Orders & Payments

Orders are processed once payment is completed through our secure payment gateways. Hornet Gems maintains the authority to:

• Refuse or cancel suspicious orders

• Request additional verification for high-value transactions

• Cancel orders involving fraudulent or unauthorised payment activities

Customers are responsible for providing accurate billing and shipping information at checkout.

Shipping & Delivery

We offer secure domestic and international shipping for our gemstone collections. Delivery timelines may vary based on:

• Shipping location

• Customs clearance

• Courier services

• Weather or unforeseen delays

Hornet Gems is not responsible for delays caused by third-party logistics providers or inaccuracies in customer information provided during checkout. Customers may also be responsible for customs duties, import taxes, or additional charges applicable in their country.

Returns & Exchanges

Customer satisfaction is our top priority. Return and exchange requests must adhere to our Return Policy guidelines. To qualify for returns or exchanges:

• Products must remain unused and in their original condition

• Items must be returned with original packaging

• Requests must be initiated within the specified return period

Customised or specially sourced gemstones may not be eligible for return unless received damaged or incorrect. Hornet Gems reserves the right to inspect returned items before approving any refunds or exchanges.

Intellectual Property

All content on our website, including:

• Logos

• Product images

• Graphics

• Text

• Videos

• Branding elements 

• Website design

Are the exclusive property of Hornet Gems and may not be copied, reproduced, distributed, or used without our explicit written permission. Unauthorised use of any content is strictly prohibited.

User Conduct

Users agree to refrain from:

• Misusing the website or interfering with its security

• Uploading malicious software or harmful content

• Engaging in fraudulent activities

• Attempting unauthorised access to website systems

• Copying or exploiting website content for commercial purposes

Limitation of Liability  

Hornet Gems will not be liable for:  

• Indirect or incidental damages  

• Shipping delays that are beyond our control  

• Technical disruptions to our website  

• Issues related to third-party payments or couriers  

• Losses arising from the misuse of our products or information  

All products and services are offered on an “as available” basis, with guarantees only as mandated by law.

Third-Party Services  

Our website may feature links and integrations with third-party services, including payment gateways, shipping providers, or external platforms. Hornet Gems is not responsible for the content, policies, or practices of these third-party websites or services.

Privacy & Security  

We prioritise customer privacy and secure transactions. For detailed information about how we collect, store, and protect personal data, please refer to our Privacy Policy.

Changes to Terms & Conditions  

Hornet Gems retains the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of the website after any changes signifies your acceptance of the revised terms.

Contact Us  

For any questions regarding these Terms & Conditions, orders, shipping, or customer support, contact Hornet Gems using the official contact information on our website.  

Any violation of these terms may result in restricted access or legal action as necessary.

Thank you for choosing Hornet Gems, crafted from nature's rarest gemstones.

For any questions, contact us at gemshornet@gmail.com