Shipping policy

At Hornet Gems, we take pride in delivering your gemstones safely, securely, and efficiently. Each order is carefully processed and packaged to ensure that your natural gemstones and Ethiopian opals arrive in pristine condition. Please review the following important shipping information before placing your order.

Order Processing

All orders are processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. After your order has been prepared and dispatched, you will receive an email confirmation with tracking details, if applicable.

Shipping Locations

Hornet Gems proudly offers both domestic and international shipping to selected countries around the globe. Shipping availability may depend on:

• Destination country

• Local shipping regulations

• Customs restrictions

• Courier service availability

If your location is not available during checkout, please reach out to our support team for assistance.

Shipping Timeframes

Estimated delivery timelines vary depending on your location and selected shipping method:

• Domestic Orders: 3 to 7 business days

• International Orders: 7 to 21 business days

Please note that shipping timelines are estimates and may be influenced by:

• Customs clearance procedures

• Weather conditions

• Public holidays

• Courier delays

• Unforeseen logistics disruptions

Shipping Charges

Shipping fees are calculated at checkout based on:

• Order value

• Package weight

• Shipping destination

• Selected delivery method

Hornet Gems frequently offers complimentary shipping promotions on eligible orders, so keep an eye out for those benefits.

Secure Packaging

Every gemstone is rigorously inspected and securely packaged to protect its quality and presentation during transit. Our packaging process ensures:

• Safe handling

• Secure protection

• Luxurious presentation

• Damage prevention during shipping

Customs Duties & Import Taxes

International orders may incur customs duties, import taxes, VAT charges, and local handling fees. These charges are determined by your country’s customs authority and are the responsibility of the customer. Hornet Gems is not liable for any delays related to customs inspections or import procedures.

Tracking Information

Once your order has been dispatched, tracking details will be provided. Please allow some time for tracking updates to appear based on the courier service and destination country. If you encounter any issues with shipment tracking, our support team is ready to assist you.

Delivery Delays

While we strive for timely delivery, certain unforeseen circumstances may lead to delays, including:

• Customs processing

• Extreme weather conditions

• Transportation disruptions

• Public holidays

• Issues with courier services

Hornet Gems is not responsible for shipping delays caused by third-party logistics providers or external factors.

Incorrect Shipping Information

It is essential to provide accurate shipping and contact information during checkout. Hornet Gems cannot be held responsible for:

• Lost shipments due to incorrect addresses

• Failed deliveries caused by inaccurate customer details

• Additional shipping charges resulting from address corrections

Note: Please double-check your information before placing your order.

Damaged or Lost Packages

If your order arrives damaged or appears lost during transit, please contact our support team within 48 hours of delivery confirmation. To assist in resolving the issue, customers may need to provide:

• Order number

• Shipping details

• Photographs of damaged packaging or products

We work closely with the courier service to resolve any issues as quickly as possible.

Order Support

For any shipping-related inquiries, order assistance, or delivery concerns, customers can always reach out to Hornet Gems through the official support channels available on our website. We are dedicated to providing a secure and seamless luxury gemstone shopping experience from purchase to delivery.

Thank you for choosing Hornet Gems, crafted from nature’s rarest gemstones.

For any questions, contact us at gemshornet@gmail.com