Shipping policy

At Hornet Gems, we are committed to delivering your orders safely and efficiently. Whether you purchase 925 sterling silver jewelry, gold-plated and rose gold-plated sterling silver jewelry, lab-grown diamond jewelry, or authentic natural gemstones, every order is carefully inspected, securely packaged, and shipped with care.

Order Processing Time

• Ready-to-ship items: processed within 2–7 business days after payment confirmation.
• Customized or made-to-order pieces: processed within 7–14 business days before shipment.
• Orders placed on weekends or public holidays are processed on the next business day.
• You will receive a shipping confirmation email with tracking details once your order is dispatched.

Shipping Destinations

Hornet Gems ships to the following regions: domestic (India) and selected international countries. Shipping availability at checkout depends on the destination country, courier availability, and local customs regulations. If your location is not available at checkout, contact our support team at support@hornetgems.com.

Estimated Delivery Times

These are estimated transit times after dispatch and do not include order processing time. Delivery may be affected by customs inspections, public holidays, weather conditions, or courier delays.

Shipping Charges

Shipping cost is calculated at checkout based on delivery destination, package weight, order value, and shipping method selected. Hornet Gems periodically offers free shipping promotions on eligible orders — any active promotion will be shown at checkout.

Order Tracking

You will receive tracking information by email once your order ships. Tracking updates may take up to 24–48 hours to appear after dispatch. Contact our support team if you have trouble tracking your shipment.

Secure Packaging

Every order is inspected and securely packaged before dispatch to protect the product during transit and preserve its quality.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other charges set by the destination country. These charges are determined by local customs authorities and are the customer's responsibility. Hornet Gems is not responsible for delays caused by customs clearance.

Delivery Delays

We aim to deliver every order within the estimated timeframe stated above. Delays can occur due to customs processing, severe weather, transportation disruptions, public holidays, or courier service issues. If your order is significantly delayed, contact our support team and we will investigate with the carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout. Hornet Gems is not responsible for delivery failures caused by an incorrect address or inaccurate contact information provided by the customer. Additional shipping charges may apply for address corrections requested after dispatch.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the estimated delivery window, contact us within 48 hours of the expected delivery date with:

• Your order number
• Photographs of the product (if damaged)
• Photographs of the packaging
• A brief description of the issue

We will work with the shipping carrier to resolve the issue and provide a replacement or refund where applicable.

Shipping Restrictions

Some products or destinations may have shipping restrictions due to local laws, customs regulations, or courier limitations. If your order cannot be fulfilled for this reason, we will contact you to discuss available options before charging your payment method.

Contact Us

For questions about shipping, delivery, or tracking, contact Hornet Gems at support@hornetgems.com. We aim to respond to all shipping inquiries within 2 business days.