Shipping policy

At Hornet Gems, we are committed to delivering your orders safely and efficiently. Whether you purchase 925 sterling silver jewelry, gold-plated and rose gold-plated sterling silver jewelry, lab-grown diamond jewelry, or authentic natural gemstones, every order is carefully inspected, securely packaged, and shipped with the utmost care.

Please review our shipping policy before placing your order.

Order Processing

Orders are usually processed within 2 to 7 business days after payment confirmation. Customized or made-to-order pieces take 7 to 14 business days to craft before shipment.

Please note:

• Orders placed on weekends or public holidays will be processed on the next business day.

• During promotional events or peak shopping seasons, processing times may be slightly longer.

• Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Shipping Destinations

Hornet Gems offers domestic and international shipping to selected countries.

Shipping availability depends on:

• Destination country

• Courier service availability

• Local regulations

• Customs restrictions

If shipping is unavailable for your location during checkout, please contact our customer support team for assistance.

Estimated Delivery Times

Delivery times vary depending on your shipping destination.

Domestic Orders

• 3–7 business days

International Orders

• 7–21 business days

These delivery estimates may vary due to:

• Customs inspections

• Public holidays

• Weather conditions

• Courier delays

• Unexpected logistics disruptions

Shipping Charges

Shipping costs are calculated during checkout based on factors such as:

• Delivery destination

• Package weight

• Order value

• Selected shipping method

From time to time, Hornet Gems may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive tracking information via email, where applicable.

Please allow some time for tracking updates to appear after dispatch.

If you experience any issues tracking your shipment, our support team will be happy to assist you.

Secure Packaging

Every order is carefully inspected before dispatch and securely packaged to help protect your purchase during transit.

Our packaging is designed to:

• Protect products from damage

• Ensure safe handling during transportation

• Preserve product quality

• Deliver your order in excellent condition

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.

Local customs authorities determine these charges and are the customer's responsibility.

Hornet Gems is not responsible for delays caused by customs clearance procedures.

Delivery Delays

Although we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Customs processing

• Severe weather

• Transportation disruptions

• Public holidays

• Courier service delays

We appreciate your patience and understanding should any unexpected delays arise.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Hornet Gems cannot be held responsible for:

• Orders delivered to an incorrect address provided by the customer

• Failed deliveries due to inaccurate contact information

• Additional shipping charges resulting from address corrections after dispatch

Please review your shipping details carefully before completing your purchase.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the delivery date.

To help us investigate and resolve the issue promptly, please provide:

• Order number

• Photographs of the product (if damaged)

• Photographs of the packaging

• A brief description of the issue

Our team will work closely with the shipping carrier to reach a fair resolution.

Shipping Restrictions

Certain products or destinations may have shipping restrictions due to local laws, customs regulations, or courier limitations.

If an order cannot be fulfilled because of these restrictions, we will contact you to discuss the available options.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact Hornet Gems through the official contact information available on our website.

We are committed to providing a safe, reliable, and seamless shipping experience for customers worldwide.