FAQs

Hornet Gems is a premium online jewelry brand offering 925 sterling silver jewelry, gold-plated and rose gold-plated sterling silver jewelry, lab-grown diamond jewelry, and authentic natural gemstones. Our collections are designed for everyday wear, gifting, special occasions, collectors, and jewelry enthusiasts.

Yes. We are committed to offering authentic products carefully selected for their quality, craftsmanship, and durability.

925 sterling silver contains 92.5% pure silver and is known for its durability, beauty, and suitability for everyday wear.

Yes. 925 sterling silver is a durable precious metal that is suitable for everyday wear when properly cared for.

Sterling silver may naturally tarnish over time. Regular cleaning and proper storage help maintain its shine.

It is genuine 925 sterling silver coated with a layer of gold for a luxurious finish.

It is 925 sterling silver finished with a beautiful rose gold plating for a warm, elegant look.

Lab-grown diamonds have the same physical and chemical properties as natural diamonds but are created in controlled laboratory conditions.

Yes. Our natural gemstones are carefully selected for their quality, beauty, and authenticity.

Selected gemstones include certification or authenticity details where applicable. Please check the product page.

Natural gemstones may vary in color, inclusions, pattern, and texture, making every stone unique.

Store it in a dry place, avoid harsh chemicals, and clean it gently with a soft polishing cloth.

Clean gemstones with a soft cloth and avoid harsh chemicals, extreme heat, and impact.

Yes. We ship to selected countries worldwide.

Domestic orders usually arrive within 3–7 business days, while international orders generally take 7–21 business days.

Yes. Tracking details are provided after your order is dispatched, where available.

International orders may be subject to customs duties or taxes determined by the destination country.

Eligible products may be returned according to our Refund & Return Policy.

Approved refunds are processed to your original payment method. Processing times depend on your payment provider.

Yes. Payments are processed through secure, encrypted payment gateways.

Orders may be cancelled before they are processed or shipped.

You can contact us through the official contact information available on our website.

Our Privacy Policy, Terms & Conditions, Shipping Policy, and Refund & Return Policy are available on our website.