Privacy policy

Last Updated: August 2026

At Hornet Gems, we value your privacy and are committed to protecting your personal information. As a premium online jewelry brand offering 925 sterling silver jewelry, gold-plated and rose gold-plated sterling silver jewelry, lab-grown diamond jewelry, and authentic natural gemstones, we believe in maintaining transparency about how your information is collected, used, and protected.

This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, create an account, place an order, or interact with our services. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide while using our website, including:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (processed securely through trusted payment providers)
• Order history
• Customer support communications

We may also automatically collect certain technical information, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral source
• Cookies and similar technologies

This information helps us improve your shopping experience and maintain the security of our website.

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders
• Deliver purchased products
• Verify payments and prevent fraudulent transactions
• Respond to customer inquiries and support requests
• Provide order updates and shipping notifications
• Improve website functionality and user experience
• Personalize product recommendations
• Send promotional emails, newsletters, or special offers (only where permitted)
• Comply with applicable legal and regulatory requirements

We only use your information for legitimate business purposes and never sell your personal data.

Payment Security

Protecting your payment information is one of our highest priorities.

All payments are processed through secure and trusted payment gateways that use industry-standard encryption technologies. Hornet Gems does not store your credit card, debit card, or banking information on our servers.

Cookies & Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Keep the website functioning properly
• Remember your preferences
• Analyze website traffic and visitor behavior
• Improve website performance
• Enhance your shopping experience

You can modify or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Sharing Your Information

Hornet Gems respects your privacy.

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted service providers when necessary to:

• Process payments
• Deliver orders
• Provide shipping services
• Host and maintain our website
• Support customer service operations
• Comply with legal obligations

These partners are required to protect your information and use it only for the services they provide on our behalf.

Product Images & Natural Variations

We strive to display our jewelry and natural gemstones as accurately as possible.

However, slight variations in color, texture, gemstone patterns, and product appearance may occur due to:

• Natural gemstone characteristics
• Lighting conditions
• Photography
• Individual screen settings

These variations are natural and do not indicate product defects.

Data Security

We implement appropriate technical and organizational security measures to protect your information against:

• Unauthorized access
• Data loss
• Misuse
• Disclosure
• Alteration

While no online platform can guarantee absolute security, we continuously monitor and improve our systems to maintain a secure shopping environment.

Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Meet legal and tax obligations
• Resolve disputes
• Enforce our policies

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Update or correct inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Request information about how your data is processed

To exercise any of these rights, please contact our customer support team.

Third-Party Services

Our website may contain links to third-party websites or use third-party services such as:

• Payment providers
• Shipping partners
• Analytics services
• Marketing platforms

These third-party services operate under their own privacy policies. Hornet Gems is not responsible for the privacy practices or content of external websites.

Children's Privacy

Our website is intended for individuals who are legally permitted to make online purchases.

We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can remove the information where appropriate.

Changes to This Privacy Policy

Hornet Gems may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised "Last Updated" date. Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is collected, used, or protected, please contact Hornet Gems through the official contact information provided on our website.

We are committed to providing a secure, transparent, and trustworthy shopping experience for every customer.